Frederica W. Mercado18981 Rosings WayTriangle, VA 22172Home: ***-***-**** Cell: ***-***-****Email: ****@***.***
SharePoint System AdministratorResults-oriented leader with 18+ years of Information Technology experience built on a strong foundation of successful management practices and principles with the following results. Accomplished professional with strengths in applying knowledge of complex regulations to oversee operations. Performed prompt assessments to an assortment of situational challenges, developing and leading the resulting action plans. Demonstrated dynamic leadership, balanced interpersonal skills, and articulate communications to harness the power of teams, achieving continuous process and product improvement. Operated with significant trust and responsibility: active Top Secret Clearance with SCI eligibility Key experience includes:
- Develop Project Charter- Direct and Manage Project Plan- Customer Service and Satisfaction- Monitor and Control Project Work- Integrated Change Control - Policy & Procedure Development- Team Formulation and Training- ISO 9001 Internal Auditor- Quality Assurance- Close Project Professional Experience
Diplomatic Security (DS) 2009 to Present DS/CMP/EXSharePoint Administrator/Principle EngineerDepartment of State: Arlington, VA.
Support all components of the SharePoint environment including system administrative activities such as site creation, user training, backup and restore, performance analysis, and issue resolution. Assist the SharePoint Developer in the design, architecture, availability, reliability, and security of future SharePoint environments. Primary – first level support for all SharePoint issues that come from the customer. Responsible for ensuring maintenance of the governance with regards to standards and practices using style sheets and implementing custom web parts. Create clients, update, and support basic SharePoint sites and functionality and assist with implementation, customization, and support of document management. Update and Upload of content current web site as required by the Countermeasures Programs (CMP). Work with CMP Management team on assigned projects providing support to associated functional areas. Developed and maintain related administrative and end-user documentation on an ongoing basis and work with customers to document administrative tasks.
Evaluates complicated and difficult hardware devices and/or systems, with particular emphasis on computer systems and hardware. Diagnoses security anomalies, using technical surveillance countermeasures techniques, in existing products and makes improvements or modifications to produce desired results. Complies and evaluates design and test data and prepares technical specifications. Analyzes, develops and recommends design approaches to meet production requirements for new or improved products and/or processes. Interfaces with technical support personnel, drafters, technical writers and engineering technicians as required, and perform other duties as assigned.
Bureau of Information Resource Management (IRM) 2008 to 2009 Global Information Technology Modernization (GITM)Sr. Systems EngineerDepartment of State: Springfield, VA.
Promote domestic designs while analyzing and defining network requirements. Define and maintain network architecture and infrastructure. Configure and optimize network servers, hubs, routers, switches, while analyzing network workload. Responsible for monitoring network capacity, performance and diagnosing, and resolving network problems. Performed network and backup recovery procedures, as well as installing, testing, maintaining, and upgrading network operating systems software. Demonstrated the ability to ensure the rigorous application information security and information assurance policies, principles, and practices were in the delivery of network services. Responsible for planning and coordinating the installation, operation, troubleshooting, testing, and maintenance of software and hardware systems. Performed the rigorous application of information security and information assurance policies, procedures, principles, and practices in the delivery system, administration services. Responsible for developing, administering, and supporting IT systems on many levels and services. Worked with Windows 2000-2003 Server, XP. Proficient in MS OS WinNT, Win2000-2003, Win XP.
As the Lead Domestic Designer for the GITM Program was responsible for oversight and operational management of the Domestic Design Office. Responsible for monitoring performance metrics and ensuring compliance with regulatory requirements from upper management. Acted as technical advisor to Upper management, on diverse designs, policies, procedures and systems for the GITM Program at the FTE command level. Coordinated change management and program integration for a variety of personnel. Apply Expert Judgment in design subject matters, maintained a comprehensive knowledge of the range of the GITM Domestic Design Polices regulations, including knowledge of program goals and objectives, monitor and control of key program events, milestones, and risk assessments, direct and manage project execution. Collaborated on the GITM Domestic Design Polices which are standard guidelines to perform and execute a project, and to evaluate efficiencies and effectiveness. Conducted liaison and develop or collaborated in the development, initiation, planning, executing, monitoring & controlling and closing projects. Maintained a detailed knowledge and experience with DoS’s systems and support of Foreign Service missions domestically and overseas. Collaborated and schedule audits with process owners and subject matter experts, document, track, and verify resolution of any non-conformity and/or remedial actions. Promote awareness of customer requirements throughout the organization in support of Director’s Quality Objectives, work with auditors on best practices, lessons learned, and continuous improvements.
Bureau of Information Resource Management (IRM) 2006 to 2008 Global Information Technology Modernization (GITM)Network Design EngineerDepartment of State: Springfield, VA.
Successfully established, managed, and design Unclassified and classified networks to meet system requirements for the Department of State and United States Embassies, Consulates, Annexes and other classified locations around the world. Responsible for making critical decisions within the GITM program, implementing design policies, guidelines, and procedures for activities such as gathering, planning, executing, and closing projects. Conduct project planning in a team environment, while identifying requirements, establishing clear, achievable objectives and accommodating the concerns of key stakeholders. Provided timely and accurate transmission of data within Unclassified and Classified networks in a ComSec environment. Execute critical duties in an OpSec environment by identifying and protecting vital information from a potential adversary. Perform traffic study analysis to determine best configuration of systems by utilizing Tavve and Cisco Works to document and update LAN and WAN network designs. Developed working procedures for risk assessment dashboard, to monitor potential risk throughout the project lifecycle. Effectively managed and coordinated the design for the new American Embassy, Baghdad. Create a Bill of Materials for network installations by arranging site survey data to stay within customer budget range.
Provided Visio drawing of the completed network to Bureau/Post.
Full-Time Student 2003 to 2006 Coastal Carolina Community College Process of obtaining my AA degree. Volunteer for Meals on Wheels
Education, Certification, Training, and Awards/Honor
B.S. Information Technology Network Security, Stratford University(Magna cum Laude) AAS Network Management and Security, Stratford University(Summa cum Laude) 4.0 Master’s Certificate in Applied Project Management, Villanova University Configuring and Managing Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0 – Learning Tree International MCP A+ Security + MCTS - Pending MCSE - (Completed the first two exams) Member of Program Management Institute (PMI) Joint Meritorious Medal Good Conduct Medal Honorable Discharge from the U.S. Navy