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customer service
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May 11 2012
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CE, Visual, multiple phone lines used company’s mainframe servers and client based applications.
SUMMARY OF EXPERIENCE
• Handle all Customer Service issues and configured products to sell to customers.
• Greeted and assisted customers with accurate and up to date information, working to resolve problems to achieve customer satisfaction
• Implemented and maintained customer files, for accurate customer information, to promote efficient customer service, did quotes, placed, called in order...
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Purchaser
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May 1 2012
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t), and Service Operations Management
- through 2012. Principles of business administration and operations applied in multiple
hands-on environments including plant, warehouse and distribution center settings -
including within 2 global multi-billion dollar corporations - driving productivity
improvements, organizational enhancements, and operational effectiveness. Reputation for
exceeding company benchmarks and ongoing management recognition throughout successful
career sustained by cons...
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Counselor
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Apr 27 2012
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ild Abuse First Aid
Education
2004 to 2008
2006 to 2008
2008 to PRESENT Jane Addams Business Careers Center
High School Diploma, Medical Assistant program completed
Cuyahoga Community College
Post Secondary
Case Western Reserve University
Major: Psychology
Minors: Film, English, and Childhood Studies
Work Experience
The Silver Spartan Part Time Job
Waitress June 2010 to May 2011
Serving customers, giving great customer service
Cleaning, moppin...
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Medical Assisting
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Apr 19 2012
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Computer Skills MS-Office (intermediate level) Alzheimer & Dementia Elder Care
Certifications:
American Association of Medical Assisting (June 2012)
American Red Cross (First-Aid)
American Heart Association (CPR-AED)
International Academy of Phlebotomy Sciences (pending)
Education:
6/2012 Portage Lakes Career Center Uniontown, OH
Certificate of Completion: Medical Assisting (pending)
Commission on Accreditation...
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Medical Billing and Coding
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Apr 19 2012
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y 2000
Office Management Technology
HOWLAND HIGH SCHOOL Graduated: May 2000
General Studies
Qualifications:
Health Information Management Microsoft Office Suite
Anatomy, Physiology & Medical Terminology HIPPA Law education
ICD-9-CM, CPT and HCPCS coding and guidelines Medical Law and Ethics
Member of the American Academy Interpersonal Communication for
of Professional Coders (AAPC) ...
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Marketing Director
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Apr 19 2012
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erience in communications, advertising, product management, trade show marketing, public relations and digital media to deliver bottom-line results that grow business.
CAREER PROGRESSION
Copy King Cleveland, OH 2010 to 2011
Director of Marketing Operations
Manage a team that includes graphic designer, business development, and production staff.
* Manage day-to-day department operations and project workflow.
* Analyze current and future needs of the creative department’s staff and...
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Executive Assistant
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Apr 18 2012
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, Travel Arrangements, Meeting Planning/Scheduling, Accounts Payable (using Yardi Voyager), etc.
EMPLOYMENT HISTORY:
July 2010 - Present
DAVISON & COMPANY / Commercial Real Estate- CLEVELAND, OHIO - FREELANCE MARKETING ASSISTANT
Working part-time as freelance Marketing and Administrative Assistant for former employer assisting with all marketing and administrative needs on an “as needed” basis.
Feb 2005 – Apr 2010
CHARTWELL GROUP, LLC / Commercial Real Estate- CLEVELAND, OH...
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Receptionist
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Apr 16 2012
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30 Park Ave.
Amherst, OH 44001
-Customer Service Rep.
-Jan. 2011 - Nov. 2011
Lorain Municipal Court
100 W. Erie Ave.
Lorain, OH 44052
***-***-****
-Office Intern
-May 2009 - Nov, 2010
SKILLS:
Great computer skills, experienced in Microsoft Office programs, great oral and written communication skills, able to do multiple task at once, and love working with others as a team.
LANGUAGES:
Spanish
REFERENCES:
AVAILABLE UPON REQUEST
...
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Clerical
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Apr 16 2012
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wpm Medical Terminology Inventory
Insurance Billing/coding Microsoft Office Data Entry
Patient intake skills Accounts receivable Patient Referral
Patient Billing Telephone Management Insurance Verification
Time Management Medical Office Software Customer Service
Transcription Appointment scheduling
EXPERIENCE
June 2010-September 2011 Litigation Management Mayfield, OH
Support Services
Researched data demographics
Entered demographics into Microsoft Word
...
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Director
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Apr 12 2012
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e base including; commercial & government payer environments, in hospital / physician organizations, behavioral health / EAP delivery and university / medical research arena.
•Impact the performance, effectiveness and contribution of products, individuals and teams towards established goals.
•Equipped with a strong base of expertise contributing to the success of organizations in diverse industry segments.
•Build teams and provide staff with leadership and motivation to achieve goals.
•...
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Any that require Bachelors degree
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Apr 11 2012
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a bases.
• Researched businesses for potential donations.
• Contacted volunteers about serving in various opportunities.
• Mentored retired and senior volunteers.
Direct Care Worker, Help Foundation Inc, Cleveland OH (April 2006-August 2011)
• Work in group home and take care of the house.
• Take care of the residents in the group home and see to their personal needs.
• Take care of residents needs outside of the home. (I.e. banking, day program, doctors’ appointments.)
• Deal with each...
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Operations Manager
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Apr 10 2012
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programs valued at $5
million+, driving retail store sales to almost $9 million annually, supervising staff of
50 and Management Teams of 7, and cutting shrink through Loss Prevention Programs by 80%.
Reputation as "Turnaround Expert" gained by returning stores with lagging sales to
profitability; career highlights include distinguishing self as 1 of few corporate stores
to ever earn $100,000 in daily sales, ranking in top 3% of company sales for 200 store
territory, creating fla...
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QA Engineer
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Apr 10 2012
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king on Windows Based Client Server Application Development and Unit Testing.
Experience in Database Testing and Manual Testing.
Excellent in SDLC, STLC methodology.
Experience in bug tracking and reporting using TTPro Tool (Company specific tool).
Experience in back end testing using SQL server 2008.
Experience in preparation and execution of Test Cases.
Performed GUI Testing, Functional Testing, System Testing, Database Testing, Regression Testing.
Conducted technical and application tr...
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customer service/data entry
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Apr 9 2012
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knowledge of policies and procedures. Sending manual request by mail and email. Processing FedEx shipment labels. Using basic trouble shooting procedures on appliances to ensure exchange is required. Processing credit card payments and personal information changes.
Safeguard Properties, Brooklyn, OH 2006-2008
Customer Service Specialist
Customer Service Specialist for the fastest growing property preservation company the United States. In and outbound calling, working as the liaiso...
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Social Work Case Manager
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Apr 5 2012
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Kent, Ohio
Certificate of Paralegal Studies
Dean’s List ABA approved program
2008 Cuyahoga Community College Cleveland, Ohio
PROFESSIONAL EXPERIENCE:
Practice Management Consultants LLC (PMC) September 2009 to January 2011
20006 Detroit Rd. #200
Rocky River, OH 44116 ***-***-****
Clinical Authorizations Specialist/Manager (4 mos)
• Responsible for assessing clinical need based on national standards of practice re: to levels of care for B...
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Clerical/Office
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Apr 3 2012
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• Answered customer concern inquiries
July2010-October2010
Total Appliance Service
Customer Service Support
• Scheduled customer appointments
• Data entry of PO’s
• Data entry of parts ordered
• Filed billing invoices
• Front desk customer support
• Closed open orders
• Customer inquiry calls
Performed various office duties as needed
September 2008-October2009
Area Temps
(Pragotrade, Inc. (aka Weston Supply, Strongsville, OH)
Accounting Support
• Responsible for invoicing...
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administrative assistant
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Mar 30 2012
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Customer Support Representative
8/04-6/10 - FFR-DSI Twinsburg, Ohio
• Answered daily incoming calls in accordance with the call-monitoring checklist for
$150 million dollar plastics industry (Fasteners for Retail - Display Specialties, Inc.)
• Averaged 60-80 calls per day with less than 1% error rate on order entry
• Generated sales orders by phone, fax, internet, mail, or sales team
• Established new accounts in database
• Updated company/contact information
• Checked stock...
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Area Manager
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Mar 29 2012
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n top sales
performances in financial service industry.
Core Competencies | Strengths | Expertise
* General Management
* Relationship Building
* Customer Service
* Account Management
* Staff Development
* Project Development
* Staff Supervision
* Time Management
* Sales/Marketing Concepts
* Creative/Strategic Selling
* Sales Presentations
* Relationship Management
* Product Introduction
* Staff Training & Development
* Troubleshooting
* Auditing
* I...
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Staff Accountat
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Mar 29 2012
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ed financial statements, I have designed multiple Excel-based spreadsheets and work consistently and effectively with other team members to ensure timely and accurate reporting of all production and financial data. In addition, I have 21 years of experience as the Sole Proprietor of a small business.
Work Experience
Accounting Manager (Sep-2003 - Present)
BPI Energy, Inc./Delta CBM Operating Co., LLC, Kansas City, MO 64108
Completed set-up and implementation of WolfePak Oil & Ga...
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Lab technician
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Mar 24 2012
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January 2010 - March 2011
University of Cincinnati, Mack Laboratory, Cincinnati, Ohio
• Investigated better and alternative ways in making carbon-carbon bonds while incorporating methods that are environmentally benign
• Performed experiments on the making of biaryls via the Classic Ullmann reactions using high speed ball milling (HSBM) which proved successful under certain conditions
• Investigated formation of carbocation through High Speed Ball Milling
•...
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